Terms and definitions
SimexLab (also: “us”, “we”, or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy describes how we collect, use, store, and disclose your personal information when you access or use our website and IT services. By using our services, you agree to the terms of this Privacy Policy.
Introduction
SimexLab is committed to protecting the privacy and personal information of its website users and clients. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information. Our commitment to protecting your privacy extends to all aspects of our business, including our services and website. By using our website and services, you consent to the collection and use of your personal information in accordance with this Privacy Policy.
Information Collected
SimexLab may collect personal information from users in various ways, including but not limited to:
- Information provided voluntarily: Users may provide personal information when filling out forms, subscribing to newsletters, or communicating with SimexLab.
- Information collected automatically: SimexLab may automatically collect certain information about users, including IP addresses, browser types, device types, and operating systems. This information may be collected through cookies, web beacons, and other tracking technologies.
- Information collected from third parties: SimexLab may collect personal information from third-party sources, such as social media platforms or other companies that provide marketing or analytics services.
The types of personal information that SimexLab may collect include, but are not limited to:
- Name and contact information, such as email address and phone number
- Demographic information, such as age, gender, and location
- Billing and payment information, such as credit card numbers
- Information about products or services purchased or subscribed to
- Information about interactions with SimexLab, such as customer support inquiries or website activity
SimexLab may use personal information collected from users for a variety of purposes, including but not limited to:
- Providing products or services to users
- Communicating with users about products, services, and promotions
- Conducting market research and analysis
- Improving website functionality and user experience
- Processing payments and transactions
- Complying with legal obligations
SimexLab takes the privacy and security of user information seriously and will not sell, rent, or lease personal information to third parties without explicit consent.
Use of Information
SimexLab may collect and use personal information of its clients to provide IT services. The personal information collected may include but not limited to name, email address, phone number, and company name. This information will only be used to provide services to clients.
SimexLab may use personal information to communicate with clients regarding their account, billing, and support issues. The company may also use the information for marketing and advertising purposes. Clients have the option to opt-out of any marketing communication from SimexLab.
SimexLab does not sell or disclose any personal information to third parties unless required by law or necessary for providing the requested services. In the case where SimexLab needs to disclose personal information, the client will be notified and given the option to opt-out.
By providing personal information to SimexLab, clients consent to the use of their personal information as described in this privacy policy.
Data Security
At SimexLab, we take the security of personal information very seriously. We have implemented a variety of security measures to ensure the confidentiality, integrity, and availability of personal information collected and processed through our website and services.
Data Storage and Retention:
All personal information collected and processed by SimexLab is stored on secure servers with restricted access. We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once personal information is no longer needed, we dispose of it securely in accordance with our data retention policies.
Response to Data Breaches or Unauthorized Access:
In the event of a data breach or unauthorized access to personal information, we will take immediate action to contain and mitigate the impact of the breach, as well as notify affected individuals and relevant authorities, as required by law. We have developed an incident response plan to ensure a timely and effective response to such incidents, and we regularly review and update this plan to address emerging threats and risks.
We also conduct regular security assessments and penetration testing to identify vulnerabilities and ensure the ongoing effectiveness of our security measures. We work closely with our service providers and partners to ensure that they adhere to the same high standards of data security and privacy as we do.
SimexLab is committed to protecting personal information and maintaining the trust of our customers and users. If you have any questions or concerns about our data security practices, please contact us at info@simexlab.eu.
User Rights
SimexLab is committed to protecting the privacy and personal information of our users. We recognize that our users have the right to access, modify, and delete their personal information in accordance with applicable data protection laws.
Users have the right to request access to their personal information held by SimexLab, as well as to request modifications or corrections to that information. Users may also request that their personal information be deleted from our databases.
Requests for access, modification, or deletion of personal information can be made by contacting our data protection officer at info@simexlab.com. We will respond to all such requests within a reasonable timeframe and in accordance with applicable data protection laws.
Please note that in certain circumstances, we may not be able to fulfill requests for access, modification, or deletion of personal information. For example, if doing so would compromise the privacy or security of other users, or if we are required to retain the information by law or regulatory requirements. If we are unable to fulfill a request, we will provide an explanation for our decision.
Children’s Privacy
SimexLab is committed to protecting the privacy of children online. Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13 without verified parental consent, we will take steps to promptly delete that information.
If you are under the age of 13, please do not provide us with any personal information. If you believe that we might have any personal information from or about a child under the age of 13, please contact us at [contact email] so that we can take appropriate action to ensure the safety and privacy of the child.
If you are the parent or legal guardian of a child under the age of 13 and you believe that they have provided us with personal information, please contact us at [contact email] to request that we delete their information from our records. We may need to verify your identity and relationship to the child before we can take action.
SimexLab will only collect and use personal information from minors (individuals under the age of 18) with verified parental consent. If we become aware that we have collected personal information from a minor without verified parental consent, we will take steps to promptly delete that information.
Parents or legal guardians can provide consent for their child’s use of our website and services by contacting us at info@simexlab.com and providing us with their full name, the full name of their child, and their explicit consent for the collection and use of their child’s personal information.
We take the privacy and safety of children seriously and will always take appropriate measures to protect their personal information.
Third-Party Links and Services
SimexLab’s website may contain links to third-party websites or services that are not owned or controlled by the company. SimexLab does not have control over these websites or services, and therefore, is not responsible for their privacy practices.
SimexLab may use third-party service providers to help operate and maintain the website or provide certain services to users. These service providers may have access to users’ personal information, but only to the extent necessary to perform their services on behalf of SimexLab.
SimexLab may also share non-personally identifiable information with third-party service providers for the purpose of analytics or advertising. However, SimexLab will not share personally identifiable information with third-party service providers for advertising purposes without users’ consent.
SimexLab recommends that users review the privacy policies of any third-party websites or services before providing any personal information or using their services. SimexLab is not responsible for the privacy practices or content of any third-party websites or services.
Changes to Privacy Policy
SimexLab reserves the right to make changes to this Privacy Policy at any time without prior notice to the users. We encourage users to check our Privacy Policy periodically to stay informed about how we are protecting their personal information. We will also notify users about any significant changes to this policy by sending an email to the registered email address or by posting a notice on our website.
The effective date of this Privacy Policy will be updated at the top of this page to reflect any changes made to the policy. Your continued use of our website and services after the effective date of any changes to this policy signifies your acceptance of the updated Privacy Policy. If you do not agree to the terms of the updated policy, you may choose to discontinue the use of our website and services.
Contact Information
SimexLab is committed to protecting the privacy of our clients and users. If you have any questions, comments or concerns about our privacy policy, or if you wish to access or correct your personal information, you may contact our Privacy Officer at info@simexlab.com
If you have any privacy-related inquiries, complaints or concerns, please contact us by email at info@simexlab.com. We will respond to your inquiry as soon as possible and take appropriate steps to address any issues.
If you would like to opt-out of receiving promotional emails from SimexLab, you may do so by following the unsubscribe instructions included in each email. If you have any problems opting out, you may contact us at info@simexlab.com for assistance.
SimexLab may revise this Privacy Policy from time to time. Please review this page regularly to stay up-to-date with our current policy.
Conclusion
SimexLab is committed to protecting the privacy and personal information of its users. We have outlined our Privacy Policy to ensure transparency and clear communication about our data collection and usage practices. By using our services, users acknowledge and consent to the terms of this Privacy Policy.
We understand the importance of safeguarding user privacy and personal information and we strive to maintain the highest standards of data protection. We continuously review and update our policies and procedures to ensure compliance with relevant laws and regulations. If you have any questions or concerns regarding our Privacy Policy, please do not hesitate to contact us.
Last updated: 17 April 2023